Timely mail extraction the day it arrives, with efficient donation processing according to your specific business rules. Benefit from speed and security with next-day electronic deposits and Level 1 Payment Card Industry (PCI)-compliant processing of credit card donations.

Accurate and efficient scanning of your reply document data, with manual data capture where required. Our proprietary Arch-e image viewer application archives document images, letting your authorized staff search them by any data field.

We identify any response that requires additional handling and process it according to your business rules. Merkle RMG can handle any non-standard transactions for you in our dedicated Exception Services department.

Your donor calls and emails are handled professionally and efficiently with scripting that’s unique to your organization. Outbound thank-you calls to donors help you strengthen relationships while increasing retention and dollars raised.

Timely printing and mailing of personalized thank-you letters and rapid premium fulfillment are critical to enhancing donor satisfaction and generating subsequent gifts that increase your donor retention.

Manage sustainer sign-ups and changes from any channel with Aeon, our proprietary sustainer processing and management application. Grow your recurring gift program with this flexible and comprehensive turnkey solution.

Manage registration processing, fulfillment and other back-end processes required by your charitable events. We support you with secure deposits, accurate data capture, timely acknowledgements and high-touch donor care.

Case Studies

Mother and daughter in Namibia
Project HOPE

Read about Merkle RMG’s alliance with Project HOPE, and how efficient solutions in customer care, donation processing and sustainer management have helped raise revenue and donor retention.  

Paralyzed Veterans of America
Paralyzed Veterans of America

Learn about Merkle RMG’s responsiveness, consistently high service levels and innovative contact center solution, and how they’ve helped PVA surpass revenue goals and increase its mission impact.

Save the Children
Save the Children

See how Merkle RMG’s technical flexibility, robust exception handling capabilities, and more efficient donation processing helped the nonprofit increase average gift amounts and build its donor base.

Episcopal Relief & Development

Explore the ways Merkle RMG supports Episcopal Relief & Development with flexible, scalable and secure response processing solutions.

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The Benefits of Outsourcing

Merkle RMG commissioned this study to learn more about how nonprofits manage their direct mail responses, how well they are performing, the importance of specific attributes when evaluating outsourcing options and their perception of the benefits of outsourcing.

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Disaster Recovery & Business Continuity

The chances that an event will occur that disrupts the processing of your direct mail responses are small but the impact can be devastating. Learn about the importance of having a well-defined Disaster Recovery/Business Continuity Plan and what it should cover.

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